What is the purpose of this site?
ARNNetworks.com is an Internet site dedicated to providing FULL SERVICE support for our clients of on-site computer support, repair, service and training.

How do I get support?
You fill out a service ticket and request support. We review your request and confirm availability of a qualified technician for the job then contact you for an $95.00 credit card deposit to cover the first hour of work. A representative will review the rates, availability, and skills of the technicians and assign the best available technician to the job. The technician will contact you to schedule the appointment and verify directions to your location.

Do I need to register to open a service call?
Yes. By filling out a service ticket  you can track your service calls in one place and it saves you having to re-enter information with each new request. When returning to our site, you login by entering your e-mail address and your password. Here you can open new service requests and view the status of your existing requests.

How much does it cost?
We charge a $95.00 deposit by credit card prior to initiating the first new service request. This initial $95.00 will cover the first hour of on-site support. We generally do NOT charge for travel time to and from the work location unless prior arrangements are made.  After the first hour, additional hours that are  requested on-site are pro-rated and usually billed at the $95.00 hourly rate. Additional hours will be billed to the same credit card used for the deposit.

How will I know the rate for additional hours?
Before we assign your job to a technician, we'll review rates and the services being provided. When the technician is assigned, we send you an email link to view service call status, and the rate (for additional hours required).

Who sets up the appointment?
After you get the email indicating the job has been assigned, the technician is requested to contact you to set up the appointment. If you do not hear from the technician within 2 hours of assignment please call us or send us an email so that we can take appropriate action.

How do I know that the technician can handle the work I am requesting?
Our customer service representatives have a clear understanding of our technician's skills based on previous jobs they have performed for us.

What if the technician does not show up for the appointment?
If the provider is late and fails to call, please call us ASAP or send us an email so that we can contact the technician to reschedule or reassign the appointment.